Please navigate to the top right corner of Mosathi.com's Home Page and click on the 'Register' link. Please fill the information asked for in the registration form. You will also be taken through the terms and conditions and asked to choose the desired payment mode. Once you submit the information after agreeing to terms and conditions, your registration is complete.
Yes, registration is mandatory for the completion of your order placement process. Registration is free. As a registered user, you can check out the shopping cart and make payment. Adding products to the cart does not require registration. However, you will be prompted to log into your registered account at the time of checking out.
Shopping on Mosathi.com is absolutely safe. Your sensitive financial information will never be compromised while making the payment here. We only deploy payment gateways that are approved and managed by prestigious financial institutions/ banks and as such they are the hallmarks of trust and safety. Your card's information is insulated from unethical hacking by using 256 bit encryption technology. Before processing the payment, the bank would ask for a 3D secure password or OTP (One Time Password with validity of few minutes sent directly to your registered mobile) and the same would be used for validating your card. This enhanced security layer ensures that non-printed information known or accessed only by you is used for processing payments for purchases carried out on our site. Mosathi.com deploys the most contemporary security standards to ensure that every transaction is safe, secure and hack proof.
Mosathi.com does not store your card information in its entirety to prevent any unauthorized or malignant tampering of critical data. We use secure encryption technology to store only the first six ( Bank Identification Number) and last four card digits to detect and thwart any fradulent manipulation of your card information and to identify the bank name and country of card issuance.
We support a wide array of payment options to choose from. Apart from Debit Card/Credit Card (from all major banks), we offer Net Banking, COD (Cash on Delivery), Sodexo Meal Passes, and Ticket Restaurant Meal Passes that can be used for remitting payment.
If the selected mode of payment is Sodexo Meal Passes /Ticket Restaurant Meal Passes, the amount shall be paid through Meal Passes only. You can, however, pay in cash the balance amount (only up to Rs. 50), if you do not have the Meal Passes to the round off value of transaction.
Presently, Mosathi.com extends support for cards issued by Indian Banks only. International credit cards are not accepted. We are working to expand the scope of payment processing to make your shopping experience more satisfactory.
Cash on Delivery helps you pay in cash at the time of delivery after the complete satisfaction. It exempts you from making an online payment at the time of checking out. Once the order has been delivered at your doorsteps, you will be required to hand out the cash payment to the delivery service. This is particularly helpful for users who are apprehensive of the safety quotient of online transactions.
We have ensured that your shopping experience becomes more enjoyable with Mosathi.com and as such set the limit for maximum order value qualifying for 'Cash on Delivery' at a generous ₹15000. We accept only Indian rupees and no foreign currencies.
Paying with credit card is extremely simple. At the time of checking out, you will be asked to key in the card number, expiry date, and digit CVV number printed on the back side of the card. Upon providing this information, the gateway will direct you to the 3D secure password page of the bank.
For Mosathi, the security of the sensitive financial information of the users takes precedence over other considerations. With this in perspective, we have a robust card fraud detection and prevention mechanism in place. All transactions are scrutinized by us and our online payment partners for detecting suspicious transactions. Any such transaction is flagged for manual verification. Under extremely rare circumstances, when the fraud is not palpable to our team, the transaction is put on hold until the customer furnishes supporting identification documents. This helps us uphold the integrity of each purchase. Any inconvenience that you may come across is deeply regretted.
3D Secure Password fortifies the online transaction with an added layer of security to protect your card's sensitive information. VISA and Mastercard have partnered with the card issuing bank to implement “Verified by VISA” and “MastercardSecureCode” services.3D secure password is created exclusively by you and is known solely to you. This method of authentication ensures that the information exchanged through debit/credit card while making payment is verified by you.
Yes, payment for a purchase can be made by using the Internet Banking feature of your preferred bank. This feature facilitates payment for the order placed directly from the bank account. Multi-tier authentication and One Time Password (OTP) generation ensures that the safety of your transaction is not compromised.
You can avail a maximum of 2 items with a min. cart value of Rs. 1000. Items more than two, will not be accepted.
Before reaching you, your order goes through following stages:
ORDER LIFE CYCLE
PENDING --> PROCESS --> DISPATCHED --> DELIVERED
Mosathi.com's emphasis is on agile delivery timings that suit your needs and convenience. Thus, we have two delivery types available.
Normal Delivery: Items ordered would be delivered at your doorsteps within six working hours of placing orders.
Time Slot Delivery: This option can be exercised by you to receive the delivery at your chosen time slot between 09:30 AM – 06:30 PM.
Delivery is free for orders above Rs. 499. For any orders below this cart value, we charge a nominal sum of Rs. 40 as a delivery fee.
Delivery will be done right at your doorstep by our logistic team.
Apart from the prices listed against the products on our portal, we do not charge our customers any additional charges in the name of taxes. We don't have any hidden costs. Our listed prices are all inclusive. However, at times product and price may vary basis availability.
We understand that you may choose not to receive an item even after order has been placed. Cancelling of an order is supported until the item has not been shipped. You can get in touch with our customer care by calling at 04444444444 to have your order cancelled. We regret to inform that an order which has been shipped cannot be cancelled. However, you can return it at the time of delivery.
Cancellation will take 2 business hours after you place your cancellation request with us.
The entire amount will be refunded to your bank account within 7-10 business days. If the payment was made through credit card, the amount will be refunded to your credit card within the said timeline. While receiving the delivery of ordered items, if you feel unsatisfied with the product, you may return the same to the delivery team.
Please call up the customer care immediately or within 24 hours of your attempt to purchase.
We take utmost care in providing you the best products. However, in case you have received a damaged product, a replacement of product would be done within 3 days of delivery for free of cost. This is, however, not applicable for Fresh, Breads & Dairy categories as these cannot be returned once accepted as we offer an open delivery system. Mosathi.com gives 3 Day replacement guarantee for all physical products ordered through the website. Please call at 04444444444 to arrange for return of product. Return Policy: Products whose packaging have not been opened and are in re-saleable condition can be returned within 3 days of purchase. You may get in touch with our Customer Service Team for getting the product(s) picked up. Replacement Policy: Replacement of the product is subject to availability of the same on Mosathi.com
Any product that is damaged or expired can be returned within 72 hours of order delivery except the Fresh, Breads & Dairy (non-returnable categories). In line with our 3 Day Replacement Guarantee, you have 3 days from the date of delivery to return the product for a replacement. We will arrange the reverse pick up for your order through our own delivery team. Please ensure that the product is returned in the original condition you had received it.